VACANCY: Customer Service Representative (Native English) Crocs Europe - Hoofddorp

The responsibility of the Customer Service Representative is to ensure that customers – being Wholesalers and Distributors - receive a high quality level of service and receive help with their questions and concerns. The Representative will manage client orders, provides customers with product and service information, conduct Telesales as well as resolving customer problems/claims.
Tasks & Roles
Order management

• Track and Tracing of orders.
• Investigating irregularities of orders and informing customers as required.
• Actively insuring that orders flow through the system flawlessly by managing exceptions.
• Monitor carrier reports.
• Handling of return requests incl. arranging of pick-ups.
• Handling of non-inventory credit or invoice requests.
• Arrange delivery book-in appointments by using, updating and maintaining our customer’s vendor systems.

Communication

• Provide product and service information to customers by email/phone.
• Provide information on status of orders to Sales as well as customers.
• Communicate late, incomplete or cancelled orders as well as changes to the collection within set timeframes.
• Logging and updating of customer information in CRM systems.
• Resolves product or service problems by clarifying the customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Escalate issues in a structured way to CS Management or contact departments.
• Participate in process improvements.
• Contributes to team effort by accomplishing related results as needed.

Sales

• Support Sales with any information required from the head office
• Conduct Telesales (outbound calling to existing customers) according to guidelines set out by Management

Contacts
The Customer Service Representative interacts with contacts to retrieve and/or provide information in response to customer enquiries about products or services. Communication with contacts takes place through a variety of means—by telephone; by e-mail, fax, and regular mail; or in person.
Internal: Finance, Distribution, Logistics, Product Team, Sales/Marketing Team.
External: Customers and 3rd parties.
Educational/Expertise/Experience requirements

• Excellent customer handling skills
• Strong communication skills written and verbal in native English
• Solid problem-solving skills with Quality focus
• Good interpersonal skills
• PC literate & Multitasking
• Flexibility to take on additional responsibilities and tasks when required
• Is able to work under pressure and meets deadlines
• Possess natural curiosity to understand processes, departments & clients
• Have a proactive approach in tackling new challenges
• Have fun working in an international, challenging and communicative Environment

http://www.indeed.nl/cmp/Crocs-UK-Ltd/jobs/Customer-Service-Representative-c0a24b621bcb7c40

Vacancy in Holland: Air Export Customer Service Agent m/f

Reference Number: AMS-YPOW-9LPCCS   


   
Branch   
Region   
Location   
Department   

    
AMS   
EMAIR - Northern Europe   
Amsterdam   
Air Services   



Description   
February 2014
© 2014 Expeditors International of Washington, Inc.
All information contained herein is confidential and proprietary and may not be reproduced, used, manipulated, disclosed, copied or disseminated without Expeditors' prior written consent.
Scope of Position:
Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Air Export Department.


Major Duties and Responsibilities:

· Ensure smooth and timely customer freight & data process flow both incoming & outgoing.
· Work closely together with other departments involved in the customers’ freight & data flow.
· Attend & lead conference calls with customers.
· Ensure accurate and timely data entry into our operational system.
· Track and Trace Air Export Files and reporting / monitoring to ensure timely processing.
· Ensure shipment status information is communicated to overseas and customers.
· Ensure accurate and timely client and vendors billing.

· Interact with our customers in arranging their international shipments, meeting customer service standards.

· Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved).
· Meet compliance at all times to regulations internal and external in accordance with government regulations.
· Understand department process flow, and looking for best practices to improve operational efficiency and productivity.
· Ensure all customers standard operating procedures in place and documented.
· Meet KPI standards in accordance with the Company’s procedures.
· Overseas communications, timely responses to emails and requests (internal and external).
· Escalation of problems to Management when necessary.
· Prepare and take care of export & customs documents (MAWB, HAWB, COO, ATR, CARNET).
· Make decisions to let the company be profitable without ignoring the customer requirements.
· Monitoring shipment reports.
· Book and negotiate with airlines.


Personal Development:

· Meets company standards of 52 hours training per year per employee.
· Attend training classes when required.
· Complete mandatory training when required.
· Become an all-round export agent who is flexible and can handle multiple clients and different shipments (DG, LATAM).


Culture:

· Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
· No 9 to 5 mentality.
· Willing to help.

Qualifications, Experience and Education Requirements

· At least 1 year related experience; or equivalent combination of education and experience.
· Understanding of air documentation.
· Understanding of customs compliance processes a plus.
· Experience with handling customer quarter ends, understanding of importance of POD’s and revenue recognition.
· Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
· Pro-active, strong organizational skills.
· Good computer skills (Excel, Word, Outlook).
· IATA certification (preferred).
· Fluent in English.


Reporting Structure

· Air Export Lead Agent, Supervisor and Manager

   

   

   

Career Level   
Mid Career (2+ yrs Exp.)

   

Position Type   
Full Time

   

Salary   
to be discussed

   

Opening Date   
10/16/2014

   

Closing Date   
01/16/2015

   

Action Requested   
IMPORTANT !!! Due to legal requirements relating to the working permit, we can only
accommodate residents of The Netherlands and/or EU countries for this position

Send you E-mail to yvonne.pouw@expeditors.com for your letter and resume to:
Expeditors International BV
attn: Payroll & Benefit department
P.O. Box 75696
1118 ZS Schiphol

   
   
yvonne.pouw@expeditors.com

http://domino.expeditors.com/EXPD/Careers.nsf/WebJobs/85ACB7B2E713D63588257D0B00305334

VACANCY: Temporary Customer Service Representative speaking Italian and Spanish in Amersfoort (NL)

Temporary Customer Service Representative speaking Italian and Spanish_JK

Vacancy number 775713
Amersfoort reference 20140221-IOFT

company description

International company in the medical sector.

job description

cope of position

The employee in this position is responsible for providing exceptional customer service to our customers. The employee assists customers with any issue that may arise as a result of doing business with this company.

This position deals front line with customer and must always represent the company and our customer service philosophy with the utmost integrity.

Basic function

Responsible for receiving, monitoring and processing customer orders in a timely manner with emphasis on accuracy and professionalism.

Interface with other departments to ensure that customer’s service requests are processed in a timely manner.

Responsibilities

• receives customer orders, service requests and customer complaints by phone, fax, mail or e-mail

• performs clerical processing of orders and requests which includes record search, investigation of problems and complaints
• interface with other departments to ensure that customer’s service requests are processed in a timely manner.
• participates in training of new personnel.

• provides customer with accurate information regarding our products and sales promotions, customer orders and our service guidelines (product returns / complaints)

• gets familiar and adheres to company policies and procedures regarding order processing and complaint handling
• complies with ISO procedures
• Other responsibilities and duties may be assigned as needed.

requirements

Education / Experience

HBO/College level

Minimum 2 years of customer service experience in a comparable environment

Knowledge / Skills / Abilities

• have or develop proficiency in both customer service and sales administration skills

• strong communication skills (clear, intelligible verbal communication, probe for information) as communication with customers and sales representatives is often needed
• ability to operate computer systems with accuracy and efficiency

• have ability to prioritize

• give attention to detail

• basic knowledge of Excel and Word
• ability to work independently

• flexible and outgoing team player personality with conflict resolution skills

• ability to adapt and implement new procedures as required to provide excellent customer service

Language skills

• Excellent Italian and Spanish, as well as fluency in English

salary indication

Depending on the experience

selection procedure

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.

IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on http://www.undutchables.nl/mijn-profiel/inschrijven.html  

Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.

We will invite you for an extensive interview, as soon as any potential job opportunities arise.  We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Found originally here http://www.undutchables.nl/candidates/search-vacancies?detail=775713

Vacancy: Temporary English Customer Service Representative

Bedrijf:

Unique Multilingual Services

Geplaatst op:

donderdag 09 januari 2014

Standplaats:

Naarden

Functieomschrijving

In a team consisting of ten colleagues you will be responsible for all order support and processing for Europe. You will be contribute to the success of one of the main players in their field. Count on a position in an challenging, always demanding environment where you will never be bored! Be aware that this is not a position in a call center or product inquiry desk and there are no dealings with huge amount of retail orders. Furthermore, the department is not strongly automated or standardized, so creativity is appreciated. The position offers many challenges and opportunities!

Functie-eisen

• Fluent in English and/or any other European language.
• At least 3 years experience in Customer Service environment with complex products and processes.
• Experience with order handling, data entry and logistics
• Bachelor thinking and working level
• Very good knowledge and experience of SAP is a must!
• Flexible candidate (work hours are between 8-18 hours, shifts within the team).
• Absolute full-time availability from January until the end of April.

This vacancy can also be found under: English, client services representative, Customer account management, Customer Relationship Management, Noord Holland, Order Management, Logistics Please note that only candidates living in The Netherlands will be considered for this role.

Aanbod

At first you will be starting working via Unique Multilingual, in case of strong perofrmance the position will be permanent. Salary indication: € 2750,-

Bedrijfsprofiel

The company is located in Naarden. Applicants living more than 40 km from Naarden will not be considered. 

 

More info here: http://www.nationalevacaturebank.nl/vacature/3035561/Temporary+English+Customer+Service+Representitave/13

VACANCY: German Speaking Customer Services Representative

Plantronics BV - Customer Services Representative with German

Type baan:	Permanent
Locatie:	Hoofddorp - Noord-Holland, The Netherlands
Salaris:	excellent T&C
Talen:	Engels, Duits, Russisch
Vereiste talen:	3

Details van de adverteerder

Bekijk profiel

• Naam:
  Plantronics BV
• Geplaatst:
  19-06-2012
• Code:
  CSR

Customer Service Representative


DIVISION/LOCATION: Hoofddorp
DEPARTMENT: Operations
Plantronics BV is a subsidiary of Plantronics Inc. headquartered in Santa Cruz, California with offices worldwide. Founded in 1961 the company is listed on NYSE and trades under the symbol PLT.
Plantronics is a designer, manufacturer and marketer of lightweight communications headsets, telephone headset systems, headset accessories, and related services. Plantronics' headsets are recognized for their safety, reliability, comfort, and sound quality. Plantronics has come to be highly regarded for leading-edge technological innovations, particularly for its emerging market products, such as cellular and computer headsets. The Company's headset products are used globally for call center, mobile, computer and residential applications.
The Role:
The role will focus on managing all the Customer Service activities for our Business Partners, OEM’s and Retail customers, primarily for the native language region and depending on language skills for customers in other regions. This includes call handling, key contact for selected customers and sales, specific projects. The role requires an active cooperation with other departments in Plantronics.

Duties & Responsibilities:
The position is responsible for:

• Order Management
• Call Handling (inbound and outbound)
• Complaints Handling
• Handling of service and return requests as per defined processes
• Reviewing current Customer Service processes and structures on cost and time effectiveness
• Reporting
• Supporting other departments when needed
• Providing close cooperation with Sales, Logistics, Supply Chain and Finance.
• Providing active sales support to the field sales team and Regional Operations Managers
• Complete assigned projects


Work Experience:
• System knowledge on Windows applications, ERP database (Oracle 11i) order management.
• Initiating and driving further efficiency improvements


Skills:
• 2 years’ experience in Customer support positions
• Problem solving and troubleshooting skills
• Excellent understanding of order management
• Ability to review and conduct problem solving
• Ability to process and retain large amount of information
• Customer Focused
• Self-driven and independent
• People oriented and a Team player
• Able to manage own time
• Ability to work remotely and limited supervision
• Strong commercial affinity
• Strong communication skills, ability to build and maintain internal and external relationships
• Ability to work and perform under pressure
• Native german, fluent English. Additional languages are beneficial (Russian)

Education:
HBO degree or equivalent experience

Compensation:
We provide an attractive compensation package including a base salary, bonus, health & pension benefits and disability, and usual perquisites.

Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.

Found here: http://www.toplanguagejobs.nl/job/2037131/Customer-Services-Representative-with-German

Customer Service Intern

Tracking Code
290736-718
Job Description
Customer Service Intern will work with the engineers on daily issue logs, lab infrastructure setups and onsite field support for Irdeto Middleware, Customer Care and Billing, Broadband and CA applications, and the hardware and software infrastructure that Service them. The CS Intern will work with his/her team members and other Irdeto resources to identify and resolve more difficult issues with the Irdeto applications in an effort to identify defects, influence the development of application workarounds and assist Irdeto Customer Service in resolving customer issues related to use of the Irdeto applications.

Required Skills
Verify code fixes that are part of the core product.
Assist Customer Service in bringing complex Service issues to resolution in a timely fashion.
Ensure that all Enhancements are captured and logged on CRM System
Develop knowledge of Irdeto software products and new system updates, as they become available.
Tracking issues on CRM/TFS.
Virtualisation of Setups
Support ATPs
Review documentation for completeness against actual.
Some travelling maybe expected at the end of the year programme once knowledge base of DVB is acceptable.
Complete at least one project for the CS EMEA Team
Ability to work independently and within a global team of hi-level professionals.
“Can do” attitude
Ability to perform basic troubleshooting
Positive and enthusiastic team player with the ability to work independently.
A key contributor in a complex and critical environment.
Self-starter, willing to learn and the ability to work under pressure.
Dynamic, customer orientated and willing to accept responsibilities.
Strong interpersonal and communication skills.
A good professional command of the English oral and written.
Ability to stay focused during times of ambiguity
Ability to work independently and within a global team of hi-level professionals

Required Experience
Knowledge of digital broadcasting, MPEG-2, DVB and IP systems
Windows Server 2003/2008 and SQL databases – preferably MS SQL 2005/2008.
Understanding of network infrastructure (vlans switching and routing).
Knowledge of IGMP and multicasting.
Experience with protocols and servers HTTP, SNMP, DNS, DHCP, NFS, NIS, FTP, TFTP, NTP.
.NET , XML\XSLT , Javascript/CSS/HTML, C#, PHP, AJAX


No Agency Calls Please

Job Location
Hoofddorp, OTH NL
Position Type
Full-Time/Regular

Original post: http://irdeto.com/en/careers/job-opportunities.html