VACANCY: Customer Service Representative (Native English) Crocs Europe - Hoofddorp

The responsibility of the Customer Service Representative is to ensure that customers – being Wholesalers and Distributors - receive a high quality level of service and receive help with their questions and concerns. The Representative will manage client orders, provides customers with product and service information, conduct Telesales as well as resolving customer problems/claims.
Tasks & Roles
Order management

• Track and Tracing of orders.
• Investigating irregularities of orders and informing customers as required.
• Actively insuring that orders flow through the system flawlessly by managing exceptions.
• Monitor carrier reports.
• Handling of return requests incl. arranging of pick-ups.
• Handling of non-inventory credit or invoice requests.
• Arrange delivery book-in appointments by using, updating and maintaining our customer’s vendor systems.

Communication

• Provide product and service information to customers by email/phone.
• Provide information on status of orders to Sales as well as customers.
• Communicate late, incomplete or cancelled orders as well as changes to the collection within set timeframes.
• Logging and updating of customer information in CRM systems.
• Resolves product or service problems by clarifying the customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Escalate issues in a structured way to CS Management or contact departments.
• Participate in process improvements.
• Contributes to team effort by accomplishing related results as needed.

Sales

• Support Sales with any information required from the head office
• Conduct Telesales (outbound calling to existing customers) according to guidelines set out by Management

Contacts
The Customer Service Representative interacts with contacts to retrieve and/or provide information in response to customer enquiries about products or services. Communication with contacts takes place through a variety of means—by telephone; by e-mail, fax, and regular mail; or in person.
Internal: Finance, Distribution, Logistics, Product Team, Sales/Marketing Team.
External: Customers and 3rd parties.
Educational/Expertise/Experience requirements

• Excellent customer handling skills
• Strong communication skills written and verbal in native English
• Solid problem-solving skills with Quality focus
• Good interpersonal skills
• PC literate & Multitasking
• Flexibility to take on additional responsibilities and tasks when required
• Is able to work under pressure and meets deadlines
• Possess natural curiosity to understand processes, departments & clients
• Have a proactive approach in tackling new challenges
• Have fun working in an international, challenging and communicative Environment

http://www.indeed.nl/cmp/Crocs-UK-Ltd/jobs/Customer-Service-Representative-c0a24b621bcb7c40

English language vacancy in Holland: Legal secretarial/administrator/paralegal

The successful candidate will focus on:

- following the correct registration of ownership (shareholder registration) and governance of our companies in over 20 jurisdictions;

- ensuring documents are signed, filed and protected in the appropriate places;

- working together with local and foreign legal teams, external lawyers and advisors, and government institutions;

- communicating on exposure to unacceptable risks in registering, updating, filing and protection of our core legal documents as well as to make suggestions for the further improvement of these processes; and

- day-to-day corporate housekeeping and dealing with numerous legal and corporate requests from and within the Group companies.

Functie-eisen • be suitably qualified (Bachelor level) with at least 5 years experience in a corporate environment and have -

• a high regard for confidentiality;

• good interpersonal skills;

• good organizational and planning skills;

• attention to detail and ability to work independently;

• have strong English language capability (Dutch would be advantageous but is no pre-requisite); and

• experience as a lawyer or paralegal within a legal department would be advantageous but not a prerequisite.

Source: http://www.indeed.nl/vacature-bekijken?jk=d19bef171f5ab594&q=HOusekeeping&from=ifa&utm_source=publisher&utm_medium=cpc&utm_campaign=newifa

VACANCY: German Speaking Customer Services Representative

Plantronics BV - Customer Services Representative with German

Type baan:	Permanent
Locatie:	Hoofddorp - Noord-Holland, The Netherlands
Salaris:	excellent T&C
Talen:	Engels, Duits, Russisch
Vereiste talen:	3

Details van de adverteerder

Bekijk profiel

• Naam:
  Plantronics BV
• Geplaatst:
  19-06-2012
• Code:
  CSR

Customer Service Representative


DIVISION/LOCATION: Hoofddorp
DEPARTMENT: Operations
Plantronics BV is a subsidiary of Plantronics Inc. headquartered in Santa Cruz, California with offices worldwide. Founded in 1961 the company is listed on NYSE and trades under the symbol PLT.
Plantronics is a designer, manufacturer and marketer of lightweight communications headsets, telephone headset systems, headset accessories, and related services. Plantronics' headsets are recognized for their safety, reliability, comfort, and sound quality. Plantronics has come to be highly regarded for leading-edge technological innovations, particularly for its emerging market products, such as cellular and computer headsets. The Company's headset products are used globally for call center, mobile, computer and residential applications.
The Role:
The role will focus on managing all the Customer Service activities for our Business Partners, OEM’s and Retail customers, primarily for the native language region and depending on language skills for customers in other regions. This includes call handling, key contact for selected customers and sales, specific projects. The role requires an active cooperation with other departments in Plantronics.

Duties & Responsibilities:
The position is responsible for:

• Order Management
• Call Handling (inbound and outbound)
• Complaints Handling
• Handling of service and return requests as per defined processes
• Reviewing current Customer Service processes and structures on cost and time effectiveness
• Reporting
• Supporting other departments when needed
• Providing close cooperation with Sales, Logistics, Supply Chain and Finance.
• Providing active sales support to the field sales team and Regional Operations Managers
• Complete assigned projects


Work Experience:
• System knowledge on Windows applications, ERP database (Oracle 11i) order management.
• Initiating and driving further efficiency improvements


Skills:
• 2 years’ experience in Customer support positions
• Problem solving and troubleshooting skills
• Excellent understanding of order management
• Ability to review and conduct problem solving
• Ability to process and retain large amount of information
• Customer Focused
• Self-driven and independent
• People oriented and a Team player
• Able to manage own time
• Ability to work remotely and limited supervision
• Strong commercial affinity
• Strong communication skills, ability to build and maintain internal and external relationships
• Ability to work and perform under pressure
• Native german, fluent English. Additional languages are beneficial (Russian)

Education:
HBO degree or equivalent experience

Compensation:
We provide an attractive compensation package including a base salary, bonus, health & pension benefits and disability, and usual perquisites.

Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.

Found here: http://www.toplanguagejobs.nl/job/2037131/Customer-Services-Representative-with-German

Customer Service Intern

Tracking Code
290736-718
Job Description
Customer Service Intern will work with the engineers on daily issue logs, lab infrastructure setups and onsite field support for Irdeto Middleware, Customer Care and Billing, Broadband and CA applications, and the hardware and software infrastructure that Service them. The CS Intern will work with his/her team members and other Irdeto resources to identify and resolve more difficult issues with the Irdeto applications in an effort to identify defects, influence the development of application workarounds and assist Irdeto Customer Service in resolving customer issues related to use of the Irdeto applications.

Required Skills
Verify code fixes that are part of the core product.
Assist Customer Service in bringing complex Service issues to resolution in a timely fashion.
Ensure that all Enhancements are captured and logged on CRM System
Develop knowledge of Irdeto software products and new system updates, as they become available.
Tracking issues on CRM/TFS.
Virtualisation of Setups
Support ATPs
Review documentation for completeness against actual.
Some travelling maybe expected at the end of the year programme once knowledge base of DVB is acceptable.
Complete at least one project for the CS EMEA Team
Ability to work independently and within a global team of hi-level professionals.
“Can do” attitude
Ability to perform basic troubleshooting
Positive and enthusiastic team player with the ability to work independently.
A key contributor in a complex and critical environment.
Self-starter, willing to learn and the ability to work under pressure.
Dynamic, customer orientated and willing to accept responsibilities.
Strong interpersonal and communication skills.
A good professional command of the English oral and written.
Ability to stay focused during times of ambiguity
Ability to work independently and within a global team of hi-level professionals

Required Experience
Knowledge of digital broadcasting, MPEG-2, DVB and IP systems
Windows Server 2003/2008 and SQL databases – preferably MS SQL 2005/2008.
Understanding of network infrastructure (vlans switching and routing).
Knowledge of IGMP and multicasting.
Experience with protocols and servers HTTP, SNMP, DNS, DHCP, NFS, NIS, FTP, TFTP, NTP.
.NET , XML\XSLT , Javascript/CSS/HTML, C#, PHP, AJAX


No Agency Calls Please

Job Location
Hoofddorp, OTH NL
Position Type
Full-Time/Regular

Original post: http://irdeto.com/en/careers/job-opportunities.html