VACANCY: Customer Service Representative (Native English) Crocs Europe - Hoofddorp

The responsibility of the Customer Service Representative is to ensure that customers – being Wholesalers and Distributors - receive a high quality level of service and receive help with their questions and concerns. The Representative will manage client orders, provides customers with product and service information, conduct Telesales as well as resolving customer problems/claims.
Tasks & Roles
Order management

• Track and Tracing of orders.
• Investigating irregularities of orders and informing customers as required.
• Actively insuring that orders flow through the system flawlessly by managing exceptions.
• Monitor carrier reports.
• Handling of return requests incl. arranging of pick-ups.
• Handling of non-inventory credit or invoice requests.
• Arrange delivery book-in appointments by using, updating and maintaining our customer’s vendor systems.

Communication

• Provide product and service information to customers by email/phone.
• Provide information on status of orders to Sales as well as customers.
• Communicate late, incomplete or cancelled orders as well as changes to the collection within set timeframes.
• Logging and updating of customer information in CRM systems.
• Resolves product or service problems by clarifying the customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Escalate issues in a structured way to CS Management or contact departments.
• Participate in process improvements.
• Contributes to team effort by accomplishing related results as needed.

Sales

• Support Sales with any information required from the head office
• Conduct Telesales (outbound calling to existing customers) according to guidelines set out by Management

Contacts
The Customer Service Representative interacts with contacts to retrieve and/or provide information in response to customer enquiries about products or services. Communication with contacts takes place through a variety of means—by telephone; by e-mail, fax, and regular mail; or in person.
Internal: Finance, Distribution, Logistics, Product Team, Sales/Marketing Team.
External: Customers and 3rd parties.
Educational/Expertise/Experience requirements

• Excellent customer handling skills
• Strong communication skills written and verbal in native English
• Solid problem-solving skills with Quality focus
• Good interpersonal skills
• PC literate & Multitasking
• Flexibility to take on additional responsibilities and tasks when required
• Is able to work under pressure and meets deadlines
• Possess natural curiosity to understand processes, departments & clients
• Have a proactive approach in tackling new challenges
• Have fun working in an international, challenging and communicative Environment

http://www.indeed.nl/cmp/Crocs-UK-Ltd/jobs/Customer-Service-Representative-c0a24b621bcb7c40

VACANCY: Temporary Customer Service Representative speaking Italian and Spanish in Amersfoort (NL)

Temporary Customer Service Representative speaking Italian and Spanish_JK

Vacancy number 775713
Amersfoort reference 20140221-IOFT

company description

International company in the medical sector.

job description

cope of position

The employee in this position is responsible for providing exceptional customer service to our customers. The employee assists customers with any issue that may arise as a result of doing business with this company.

This position deals front line with customer and must always represent the company and our customer service philosophy with the utmost integrity.

Basic function

Responsible for receiving, monitoring and processing customer orders in a timely manner with emphasis on accuracy and professionalism.

Interface with other departments to ensure that customer’s service requests are processed in a timely manner.

Responsibilities

• receives customer orders, service requests and customer complaints by phone, fax, mail or e-mail

• performs clerical processing of orders and requests which includes record search, investigation of problems and complaints
• interface with other departments to ensure that customer’s service requests are processed in a timely manner.
• participates in training of new personnel.

• provides customer with accurate information regarding our products and sales promotions, customer orders and our service guidelines (product returns / complaints)

• gets familiar and adheres to company policies and procedures regarding order processing and complaint handling
• complies with ISO procedures
• Other responsibilities and duties may be assigned as needed.

requirements

Education / Experience

HBO/College level

Minimum 2 years of customer service experience in a comparable environment

Knowledge / Skills / Abilities

• have or develop proficiency in both customer service and sales administration skills

• strong communication skills (clear, intelligible verbal communication, probe for information) as communication with customers and sales representatives is often needed
• ability to operate computer systems with accuracy and efficiency

• have ability to prioritize

• give attention to detail

• basic knowledge of Excel and Word
• ability to work independently

• flexible and outgoing team player personality with conflict resolution skills

• ability to adapt and implement new procedures as required to provide excellent customer service

Language skills

• Excellent Italian and Spanish, as well as fluency in English

salary indication

Depending on the experience

selection procedure

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.

IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on http://www.undutchables.nl/mijn-profiel/inschrijven.html  

Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.

We will invite you for an extensive interview, as soon as any potential job opportunities arise.  We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Found originally here http://www.undutchables.nl/candidates/search-vacancies?detail=775713

Vacancy: Temporary English Customer Service Representative

Bedrijf:

Unique Multilingual Services

Geplaatst op:

donderdag 09 januari 2014

Standplaats:

Naarden

Functieomschrijving

In a team consisting of ten colleagues you will be responsible for all order support and processing for Europe. You will be contribute to the success of one of the main players in their field. Count on a position in an challenging, always demanding environment where you will never be bored! Be aware that this is not a position in a call center or product inquiry desk and there are no dealings with huge amount of retail orders. Furthermore, the department is not strongly automated or standardized, so creativity is appreciated. The position offers many challenges and opportunities!

Functie-eisen

• Fluent in English and/or any other European language.
• At least 3 years experience in Customer Service environment with complex products and processes.
• Experience with order handling, data entry and logistics
• Bachelor thinking and working level
• Very good knowledge and experience of SAP is a must!
• Flexible candidate (work hours are between 8-18 hours, shifts within the team).
• Absolute full-time availability from January until the end of April.

This vacancy can also be found under: English, client services representative, Customer account management, Customer Relationship Management, Noord Holland, Order Management, Logistics Please note that only candidates living in The Netherlands will be considered for this role.

Aanbod

At first you will be starting working via Unique Multilingual, in case of strong perofrmance the position will be permanent. Salary indication: € 2750,-

Bedrijfsprofiel

The company is located in Naarden. Applicants living more than 40 km from Naarden will not be considered. 

 

More info here: http://www.nationalevacaturebank.nl/vacature/3035561/Temporary+English+Customer+Service+Representitave/13

service engineer

Praxis Automation Technology B.V. is an expanding company active in the field of ship automation. We deliver advanced monitoring and control equipment. Our headquarters in Leiderdorp has over 40 years of experience in this industry. We supply own designed and manufactured computer systems for engine room automation, cargo control, engine control, engine monitoring and navigation systems. In the last years, we have realized a continuous and healthy growth of our company. Therefore we want to expand our company. We are looking for an enthusiastic colleague for the function of Service Engineer.

As a Service Engineer you have a key function between the customers, engineering and test/repair department.●You are regularly in contact with the customers, for service and commissioning purpose.●In this function you are responsible for the control and monitoring of the project service, customer contact, testingand technical inspection (sometimes on board on the vessels).●Your knowledge about our products and systems might be used internally and externally to solve questions andproblems.●We install and do commissioning of our challenging projects all over the world and your effort might be usedanywhere on this globe.●This position will give you a very high level in international business.

You must have a Bachelor Degree in electrical engineering.●You have, preferably, several years experience in a job as an engineer with a customer-oriented process ordevelopment.●In addition to your knowledge and interest in electrical products and electrical solutions, you must have acustomer-focused approach and good communication skills.●Willing to travel.●Knowledge of the English language.

jobs@praxis-automation.nl Praxis Automation Technology B.V. is an expanding company active in the field of ship automation. We deliver advanced monitoring and control equipment. Our headquarters in Leiderdorp has over 40 years of experience in this industry. We supply own designed and manufactured computer systems for engine room automation, cargo control, engine control, engine monitoring and navigation systems. In the last years, we have realized a continuous and healthy growth of our company. Therefore we want to expand our company. We are looking for an enthusiastic colleague for the function of Service Engineer. Description ●As a Service Engineer you have a key function between the customers, engineering and test/repair department.●You are regularly in contact with the customers, for service and commissioning purpose.●In this function you are responsible for the control and monitoring of the project service, customer contact, testingand technical inspection (sometimes on board on the vessels).●Your knowledge about our products and systems might be used internally and externally to solve questions andproblems.●We install and do commissioning of our challenging projects all over the world and your effort might be usedanywhere on this globe.●This position will give you a very high level in international business.

●An independent functioning in an international environment.●A competitive salary with good secondary working conditions.●Study possibilities to enlarge your knowledge on our products.●Praxis Automation Technology can provide a living accommodation.●An informal and loyal working atmosphere.

If you are interested in this position please contact: Praxis Automation Technology B.V. Mr. Frans van Etteger Zijldijk 24A 2352 AB Leiderdorp A letter with attached resume may be send to the address above, or by e-mail to jobs@praxis-automation.nl


See: http://www.praxis-automation.com/