VACANCY: Customer Service Representative (Native English) Crocs Europe - Hoofddorp

The responsibility of the Customer Service Representative is to ensure that customers – being Wholesalers and Distributors - receive a high quality level of service and receive help with their questions and concerns. The Representative will manage client orders, provides customers with product and service information, conduct Telesales as well as resolving customer problems/claims.
Tasks & Roles
Order management

• Track and Tracing of orders.
• Investigating irregularities of orders and informing customers as required.
• Actively insuring that orders flow through the system flawlessly by managing exceptions.
• Monitor carrier reports.
• Handling of return requests incl. arranging of pick-ups.
• Handling of non-inventory credit or invoice requests.
• Arrange delivery book-in appointments by using, updating and maintaining our customer’s vendor systems.

Communication

• Provide product and service information to customers by email/phone.
• Provide information on status of orders to Sales as well as customers.
• Communicate late, incomplete or cancelled orders as well as changes to the collection within set timeframes.
• Logging and updating of customer information in CRM systems.
• Resolves product or service problems by clarifying the customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Escalate issues in a structured way to CS Management or contact departments.
• Participate in process improvements.
• Contributes to team effort by accomplishing related results as needed.

Sales

• Support Sales with any information required from the head office
• Conduct Telesales (outbound calling to existing customers) according to guidelines set out by Management

Contacts
The Customer Service Representative interacts with contacts to retrieve and/or provide information in response to customer enquiries about products or services. Communication with contacts takes place through a variety of means—by telephone; by e-mail, fax, and regular mail; or in person.
Internal: Finance, Distribution, Logistics, Product Team, Sales/Marketing Team.
External: Customers and 3rd parties.
Educational/Expertise/Experience requirements

• Excellent customer handling skills
• Strong communication skills written and verbal in native English
• Solid problem-solving skills with Quality focus
• Good interpersonal skills
• PC literate & Multitasking
• Flexibility to take on additional responsibilities and tasks when required
• Is able to work under pressure and meets deadlines
• Possess natural curiosity to understand processes, departments & clients
• Have a proactive approach in tackling new challenges
• Have fun working in an international, challenging and communicative Environment

http://www.indeed.nl/cmp/Crocs-UK-Ltd/jobs/Customer-Service-Representative-c0a24b621bcb7c40

Vacancy in The Netherlands: Reservations Representative at Eurail - Utrecht

Are you service-minded, flexible, independent and organized? Do you feel at home in an international environment? Then apply for:

Reservations Representative
Utrecht

Who is Eurail.com?

Eurail.com is a fast growing e-commerce company based in the Netherlands. We sell rail passes to travelers who want to discover Europe the best way possible: by train. We sell the Interrail pass to European residents and the Eurail pass to non-European residents. We have a global reach with customers from every country imaginable ordering their pass from us. Our main market is the US, UK, Canada and Down Under. But we also have many customers from South-America, Asia and Europe.

Eurail.com offers the best of both worlds: We are in the top largest Internet companies in the Netherlands with an estimated annual turnover of over €75 million. At the same time we are a small company in terms of our team; we’re currently 70 people at the headquarters and a lot of temporary employees. Eurail.com is owned by 32 European railway and boat companies.

Job purpose

From our headquarters in Utrecht we are offering train reservations to our customers. For this service we are looking for reservations representatives.

In this role you will be responsible for booking train reservations.

We are looking for people who enjoy assisting our customers and help them making their European train journey go as smoothly as possible. Are you proactive, enthusiastic and do you know your languages, then we’re looking for you.

Key tasks and responsibilities

    Making train reservations;
    Customer contact by email and phone;
    Administrative work;
    Optimizing workflow: recommending improvements to procedures;
    Teamwork.

Who are we looking for?

        You are available to work for 16-40 hours per week from mid March until August 1 st 2015;
        Your English is perfect, both spoken and written;
        Spanish and Dutch language skills, both spoken and written, is a plus;
        You have affinity with computers and experience with Word, Outlook, Excel;
        You quickly get acquainted with new systems;
        You have an EU passport or a permit to work in the Netherlands;
        You live in Utrecht or nearby Utrecht.

Competences

    You work independently and proactively;
    You are accurate, with a keen eye for detail;
    You have a sense of humor and team spirit;
    You are a strong communicator, both written and spoken;
    You are looking for a service-focused job in a young, compact organization;
    You have a flexible attitude towards work schedules;
    You surprise customers with your perfect preparation: you engage and anticipate customers’ needs.

What do we offer?

    Product and engagement trainings;
    A young, growing organization;
    The opportunity to contribute to our company achievements in a concrete and directly visible way;
    A truly international environment;
    A €10,- gross hourly wage; no travel expenses;
    Due to the seasonal character of our products, the workload varies per week. This means that work schedules also change.

Interested?

Do you recognize yourself in this vacancy and do you also have relevant experience? Email us your CV and cover letter in English. Applications can be sent before January 31 2015 to: jobs@eurail.com , Attn. Recruiter Claudia Hagenaars, mentioning the vacancy Reservations Representative. Qualified candidates will be invited to do an at home language test and potentially a recruitment day. Recruitment days will be held on February 19 th 2015 and February 26 th 2015. You must be available on one of these 2 days if you’re interested in this vacancy.

Questions?

Questions about this vacancy can be sent to jobs@eurail.com . You will be contacted soon.

VACANCY: Temporary Customer Service Representative speaking Italian and Spanish in Amersfoort (NL)

Temporary Customer Service Representative speaking Italian and Spanish_JK

Vacancy number 775713
Amersfoort reference 20140221-IOFT

company description

International company in the medical sector.

job description

cope of position

The employee in this position is responsible for providing exceptional customer service to our customers. The employee assists customers with any issue that may arise as a result of doing business with this company.

This position deals front line with customer and must always represent the company and our customer service philosophy with the utmost integrity.

Basic function

Responsible for receiving, monitoring and processing customer orders in a timely manner with emphasis on accuracy and professionalism.

Interface with other departments to ensure that customer’s service requests are processed in a timely manner.

Responsibilities

• receives customer orders, service requests and customer complaints by phone, fax, mail or e-mail

• performs clerical processing of orders and requests which includes record search, investigation of problems and complaints
• interface with other departments to ensure that customer’s service requests are processed in a timely manner.
• participates in training of new personnel.

• provides customer with accurate information regarding our products and sales promotions, customer orders and our service guidelines (product returns / complaints)

• gets familiar and adheres to company policies and procedures regarding order processing and complaint handling
• complies with ISO procedures
• Other responsibilities and duties may be assigned as needed.

requirements

Education / Experience

HBO/College level

Minimum 2 years of customer service experience in a comparable environment

Knowledge / Skills / Abilities

• have or develop proficiency in both customer service and sales administration skills

• strong communication skills (clear, intelligible verbal communication, probe for information) as communication with customers and sales representatives is often needed
• ability to operate computer systems with accuracy and efficiency

• have ability to prioritize

• give attention to detail

• basic knowledge of Excel and Word
• ability to work independently

• flexible and outgoing team player personality with conflict resolution skills

• ability to adapt and implement new procedures as required to provide excellent customer service

Language skills

• Excellent Italian and Spanish, as well as fluency in English

salary indication

Depending on the experience

selection procedure

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.

IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on http://www.undutchables.nl/mijn-profiel/inschrijven.html  

Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.

We will invite you for an extensive interview, as soon as any potential job opportunities arise.  We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Found originally here http://www.undutchables.nl/candidates/search-vacancies?detail=775713

Vacancy: Technical Support Representative English Spoken (in Nieuwegein, Netherlands)

Bedrijf:	Creyf's Uitzendbureau Utrecht Biltstraat
Geplaatst op:	vrijdag 10 januari 2014
Standplaats:	Nieuwegein

Functieomschrijving
As a technical support representative you will be providing support to our customers and users. The users of our service are typically software developers, administrator, and system integrators. You will be helping these users access and use our service and must be comfortable working with a variety of operating systems, software applications, and network technologies. Ervery support request is unique without using scripts or canned responses. Our products are used worldwide so provide 24x7x365.

Functie-eisen
Excellent English verbal and written communication skills (Dutch is not required) A talent and passion for problem solving Be very comfortable learning, using, and explaining new software Have strong technical background and experience Experience with imaging software, such as Ghost, is a plus Experience with virtualization technologies, such as VMware is a plus Administrative experience with Windows and Linux Understanding of Windows and Linux networking Be very organized and have an attention to detail Prior technical support experience is a big plus Only successful applicants will be notified Technical, Educated, Organisation, Support, Software, English, Utrecht area.

Wat wij bieden
A challlenging position for a talented technical/software professional


Bedrijfsprofiel
A California-based software company that has been providing software and services tot the enterprise training market since 1992. The software is used by companies to deliver online and classroom training around the world.


Contactinformatie
<br />Interesse in deze functie? Klik op "direct solliciteren" om direct te reageren of neem voor meer informatie contact op met Utrecht Biltstr. op telefoonnummer: 030 2307150.


More info here: http://www.nationalevacaturebank.nl/vacature/3036713/Technical+Support+Representative+English+Spoken/14

Vacancy: Temporary English Customer Service Representative

Bedrijf:

Unique Multilingual Services

Geplaatst op:

donderdag 09 januari 2014

Standplaats:

Naarden

Functieomschrijving

In a team consisting of ten colleagues you will be responsible for all order support and processing for Europe. You will be contribute to the success of one of the main players in their field. Count on a position in an challenging, always demanding environment where you will never be bored! Be aware that this is not a position in a call center or product inquiry desk and there are no dealings with huge amount of retail orders. Furthermore, the department is not strongly automated or standardized, so creativity is appreciated. The position offers many challenges and opportunities!

Functie-eisen

• Fluent in English and/or any other European language.
• At least 3 years experience in Customer Service environment with complex products and processes.
• Experience with order handling, data entry and logistics
• Bachelor thinking and working level
• Very good knowledge and experience of SAP is a must!
• Flexible candidate (work hours are between 8-18 hours, shifts within the team).
• Absolute full-time availability from January until the end of April.

This vacancy can also be found under: English, client services representative, Customer account management, Customer Relationship Management, Noord Holland, Order Management, Logistics Please note that only candidates living in The Netherlands will be considered for this role.

Aanbod

At first you will be starting working via Unique Multilingual, in case of strong perofrmance the position will be permanent. Salary indication: € 2750,-

Bedrijfsprofiel

The company is located in Naarden. Applicants living more than 40 km from Naarden will not be considered. 

 

More info here: http://www.nationalevacaturebank.nl/vacature/3035561/Temporary+English+Customer+Service+Representitave/13