English speaking vacancies in Holland: Vacancy in Holland: Air Export Customer Service Agent m/f

Wednesday, 5 November 2014

Vacancy in Holland: Air Export Customer Service Agent m/f

Reference Number: AMS-YPOW-9LPCCS


Branch
Region
Location
Department


AMS
EMAIR - Northern Europe
Amsterdam
Air Services

Description
February 2014
© 2014 Expeditors International of Washington, Inc.
All information contained herein is confidential and proprietary and may not be reproduced, used, manipulated, disclosed, copied or disseminated without Expeditors' prior written consent.
Scope of Position:
Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Air Export Department.

Major Duties and Responsibilities:

· Ensure smooth and timely customer freight & data process flow both incoming & outgoing.
· Work closely together with other departments involved in the customers’ freight & data flow.
· Attend & lead conference calls with customers.
· Ensure accurate and timely data entry into our operational system.
· Track and Trace Air Export Files and reporting / monitoring to ensure timely processing.
· Ensure shipment status information is communicated to overseas and customers.
· Ensure accurate and timely client and vendors billing.

· Interact with our customers in arranging their international shipments, meeting customer service standards.

· Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved).
· Meet compliance at all times to regulations internal and external in accordance with government regulations.
· Understand department process flow, and looking for best practices to improve operational efficiency and productivity.
· Ensure all customers standard operating procedures in place and documented.
· Meet KPI standards in accordance with the Company’s procedures.
· Overseas communications, timely responses to emails and requests (internal and external).
· Escalation of problems to Management when necessary.
· Prepare and take care of export & customs documents (MAWB, HAWB, COO, ATR, CARNET).
· Make decisions to let the company be profitable without ignoring the customer requirements.
· Monitoring shipment reports.
· Book and negotiate with airlines.

Personal Development:

· Meets company standards of 52 hours training per year per employee.
· Attend training classes when required.
· Complete mandatory training when required.
· Become an all-round export agent who is flexible and can handle multiple clients and different shipments (DG, LATAM).

Culture:

· Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
· No 9 to 5 mentality.
· Willing to help.

Qualifications, Experience and Education Requirements

· At least 1 year related experience; or equivalent combination of education and experience.
· Understanding of air documentation.
· Understanding of customs compliance processes a plus.
· Experience with handling customer quarter ends, understanding of importance of POD’s and revenue recognition.
· Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
· Pro-active, strong organizational skills.
· Good computer skills (Excel, Word, Outlook).
· IATA certification (preferred).
· Fluent in English.

Reporting Structure

· Air Export Lead Agent, Supervisor and Manager







Career Level
Mid Career (2+ yrs Exp.)



Position Type
Full Time



Salary
to be discussed



Opening Date
10/16/2014



Closing Date
01/16/2015



Action Requested
IMPORTANT !!! Due to legal requirements relating to the working permit, we can only
accommodate residents of The Netherlands and/or EU countries for this position

Send you E-mail to yvonne.pouw@expeditors.com for your letter and resume to:
Expeditors International BV
attn: Payroll & Benefit department
P.O. Box 75696
1118 ZS Schiphol



yvonne.pouw@expeditors.com

http://domino.expeditors.com/EXPD/Careers.nsf/WebJobs/85ACB7B2E713D63588257D0B00305334

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Introduction of the ‘European Blue Card’

As from 19 June 2011 the Netherlands has a new purpose of stay: the European Blue Card. The European Blue Card is a separate purpose of stay in addition to the existing National Highly Skilled Migrant Programme. The EU Blue Card Council Directive is intended for highly skilled foreign nationals who do not have EU, EEA or Swiss nationality, and who wish to work in one of the member states of the EU. The Directive is also meant to make it easier to settle in another EU member state. A residence permit will always be required in that other member state, however. To obtain this residence permit the employee must comply with the conditions applicable in that member state.

The conditions for residence in the Netherlands as an EU Blue Card holder are stricter than those for residence as a Highly Skilled Migrant. The employee must have a contract for highly qualified employment for at least one year, earning at least EUR 60,000 gross (in 2011). The employee must have completed a course of higher education lasting at least three years. The employee must prove this by having his diploma assessed by Nuffic. For a regulated profession, a competent authority will take decisions about the admission to that profession.

Advantages
One of the advantages of the EU Blue Card is that it is easier for an EU Blue Card holder and his family members to settle in another EU member state at a later date. After eighteen months foreign nationals who have an EU Blue Card are exempted from the provisional residence permit (MVV) requirement, if they want to work in another EU member State. In this second member state the employee must submit an application for a residence permit as a holder of an EU Blue Card. Each member state may implement the directive in slightly different ways. If someone holds a Blue Card in the Netherlands, this does not mean that the requirements are also met in other member states.

Another advantage is that after having stayed lawfully with the EU Blue Card holder in the Netherlands for two years, the family members may apply for a residence permit for ‘continued residence’. For other purposes of stay this is only possible after having stayed lawfully in the Netherlands for three years. The family members must have resided legally and continuously within the territory of an EU member state for at least five years, however. An employee who has stayed legally in the Netherlands as an EU Blue Card holder for two years may apply for the status of ‘long-term resident as a non-EU member country national’. He must have resided legally and continuously within EU territory for five years and must comply with the other conditions for this purpose of stay.

Highly skilled migrants from outside of the EU

A highly skilled migrant is a migrant who comes to the Netherlands to be employed, and has a gross annual income of at least €47,565, or €34,881 if he/she is under thirty. This income requirement does not apply if the employee enters service for certain functions in an educational or research institution. For information on the specific functions to which this clause applies, you can inquire at the IND office for labour and highly skilled migrants. When a foreign national has been granted residence in the Netherlands as a highly skilled migrant, the employer of the highly skilled migrant is not required to be in possession of a work permit for that foreign national.

Professional soccer players, ministers of religion, teachers of religion and prostitutes are not eligible for a residency as highly skilled migrant.

Important!
The amounts stated above will be indexed every year as of 1 January.