Guest Relations Officer-14001Z73 Amsterdam Marriott Hotel

Job: Guest Services/Front Desk
Primary Location: NLD-Netherlands-Amsterdam-Amsterdam Marriott Hotel
Organization: Marriott Hotels Resorts
Position Type: Non-Management/Hourly
Schedule: Full-time


With its many museums, colorful tulips, peaceful canals and 17th-century architecture, Amsterdam charms every visitor. In the midst of this splendid city, you'll find the Amsterdam Marriott Hotel. Our luxury Amsterdam Hotel, located across from Leidseplein's fine dining, shopping and entertainment, is a 5-minute walk to many attractions including the Rijksmuseum and Van Gogh Museum. In the morning, after a great rest on luxurious Revive bedding, visit the Vondelpark for a relaxing walk or our on-site 24-hour health club for a great workout. Spacious guest rooms have everything you need for business or leisure travel: air conditioning, high-speed Internet, in-room safe, mini-bar and work desk. Upscale and casual dining awaits in our two restaurants where you can grab a burger and beer or Amsterdam's finest steak in town.
Our 12 newly renovated banqueting facilities are equipped with the newest technology. We welcome you to our 'Future of Meetings'.

For more information: http://www.amsterdammarriott.com/


“A family away from home.”

The Amsterdam Marriott Hotel is looking for an enthusiastic and service minded Guest Relations Officer.

In this position you will respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction. During your shifts you are highly visible in lobby and Executive Lounge and you will assist the Front Office with their pre-arrival planning for their VIP’s. In this position you are able to check guests in and out and you escort our VIP guests to their room. You will supply them with information regarding property amenities, services, room features, and local areas of interest and activities. You will respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. You will contact appropriate individual or department as necessary to resolve guest requests.

In this position your core work activities will be:
- Contributes to a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands guest satisfaction results and contributes to game plans to attack need areas and expand on the strengths.
- Pro actively supports the Front Office teams to exceed guest expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists other Hosts in understanding guests’ ever-changing needs and expectations, and exceeding them.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.

For the position of Guest Relations Office we are looking for a person who has:
- A 4-year bachelor's degree in Hospitality Management.
- A minimum of 3 years’ experience in Customer Service or related professional area.
- High proficiency (speaking, reading and writing) in English is required.
- Availability to work flexible hours and shifts.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

https://marriott.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=777735&src=JB-10224