English speaking vacancies in Holland: Vacancies in The Netherlands: Customer Consultant Books

Tuesday 20 January 2015

Vacancies in The Netherlands: Customer Consultant Books

Customer Consultant Books-BOO0002I

Elsevier : EU-Netherlands

Description

Customer Consultant Books

Your new challenge!

Are you an experienced Customer Consultant (CC) with a proven track record of maximizing customer satisfaction? Eager to act as a trusted advisor to the customer, ensuring the customer adopts uses and gets maximum value from our solutions. Our Customer Consultant vacancy can be your next challenge!

Your core focus in this role is creating commercial opportunities for our ReferenceModules products on ScienceDirect.

As a Customer Consultant your are responsible for ensuring value and use of solutions/products and for renewal revenue growth, maximizing customer retention (number of customers) at account base. Through maximizing and demonstrating the value from our solutions to the customer, the CC will support renewals and renewal value stories.

Part of your scope could also be other book products, such as insights library, legacy and existing accounts.

In order to be successful, the Customer Consultant will know everything about the products in their portfolio. You will work closely together with the Sales Director for online Books to ensure successful renewal.

This position is based in Amsterdam, reports into the Vice President of Channel Marketing in the Division of Science & Technology Books. This role will require travel within EMEA, approximately 40% of your time.

Your responsibilities

· You are responsible for monitoring of customer value to ensure increasing value and minimize attriction risk

· Support account team to demonstrate product value and ROI in support of renewal contract negotiations. Together with AM, prepare customer specific renewal value stories for renewal negotiations

· Focused on total renewal growth (so retention and price uplift)

· Uncover up-sell or cross-sell opportunities both within books offering, but also considering other product lines, in order to grow total revenue base, and pro-actively share with AM

· Align the specific solution engagement plan for the specific solution/product portfolio with the holistic customer engagement plan owned by the account manager

· Own the post-sales process for the solution portfolio

· Ensure successful implementation and adoption of solution at customers: ensure delivery pf appropriate training (self, via 3rd parties, via on-line offerings) in line with customer engagement plan. Coordinate with global customer support team (in operations)

· Identify new contacts and products users. Turn them into product advocates

· Systematically monitor and analyse usage at customer and regional levels against targets, develop mitigating actions where usage is not meeting objectives

· Can demonstrate all solutions in portfolio to expert end users, at a feature level comparison against all competitors

· stay abreast of development in field and market segment, and share with Elsevier. Active thought-leader in the domain in the specific territory

· Trusted Advisor to the customer – in-depth knowledge of their very specific research workflow and how they extract value from our solution

· Provide customer feedback to product and marketing teams and plans to help direct marketing efforts in meeting strategic sales objectives

· Build out network with a given customer – look for additional groups that would benefit fro

· Work on pre-renewal value stories, based on usage and user experience in previous year and post sales activities like library welcome kits, set clients up for alert e-mails, coordinate product update alerts and provide usage reports.

Qualifications

Qualifications

What you should bring

· Masters degree preferably in a Science related field, a researcher background could be beneficial

· Deep understanding of researcher workflows in corporations, particularly life science, chemical, high tech is preferred

· Experience instructing on the use of software and information tools

· Experience in working in an international matrixed organisation, 2 years of relevant commercial experience in selling within a sales organisation,

· Background in customer engagement and driving customer adoption is required

· Strong communication (verbal and written) and presentation skills in English, self starter mentality combined with an eye for detail and a commercial attitude

This job requires frequent travelling to diverse locations within your respective territory (40%).

What we offer

We welcome you to a truly global, dynamic and challenging environment with great opportunities to develop yourself. Elsevier’s benefits are very competitive.

· Variable Compensation

· Variable compensation, as well as specific non-revenue Key Performance Objectives (KPOs).

· Commission paid on total revenue (new and renewals) for all products in the specific solution portfolio.

· Flexible working arrangements

· Additional benefits, like memberships of Elsevier’s magazines, discount on books and other facilities

· Several local and global networking communities to share best practices and knowledge

· Various social responsibility programs, channeling knowledge and strengths to help communities around the world improve education, science, healthcare and protect the environment.

Trainings

· Sales Academy offering as per your defined Learning Path.

· Portfolio Bootcamp

· Numerous training, coaching and e-learning modules for long term job opportunities and development

An assessment or business case could be part of our selection procedure. Please be aware that we request references and a copy of your diploma in the offer stage.

https://reedelsevier.taleo.net/careersection/15/jobdetail.ftl?lang=en&job=405370&src=JB-11660

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Introduction of the ‘European Blue Card’

As from 19 June 2011 the Netherlands has a new purpose of stay: the European Blue Card. The European Blue Card is a separate purpose of stay in addition to the existing National Highly Skilled Migrant Programme. The EU Blue Card Council Directive is intended for highly skilled foreign nationals who do not have EU, EEA or Swiss nationality, and who wish to work in one of the member states of the EU. The Directive is also meant to make it easier to settle in another EU member state. A residence permit will always be required in that other member state, however. To obtain this residence permit the employee must comply with the conditions applicable in that member state.

The conditions for residence in the Netherlands as an EU Blue Card holder are stricter than those for residence as a Highly Skilled Migrant. The employee must have a contract for highly qualified employment for at least one year, earning at least EUR 60,000 gross (in 2011). The employee must have completed a course of higher education lasting at least three years. The employee must prove this by having his diploma assessed by Nuffic. For a regulated profession, a competent authority will take decisions about the admission to that profession.

Advantages
One of the advantages of the EU Blue Card is that it is easier for an EU Blue Card holder and his family members to settle in another EU member state at a later date. After eighteen months foreign nationals who have an EU Blue Card are exempted from the provisional residence permit (MVV) requirement, if they want to work in another EU member State. In this second member state the employee must submit an application for a residence permit as a holder of an EU Blue Card. Each member state may implement the directive in slightly different ways. If someone holds a Blue Card in the Netherlands, this does not mean that the requirements are also met in other member states.

Another advantage is that after having stayed lawfully with the EU Blue Card holder in the Netherlands for two years, the family members may apply for a residence permit for ‘continued residence’. For other purposes of stay this is only possible after having stayed lawfully in the Netherlands for three years. The family members must have resided legally and continuously within the territory of an EU member state for at least five years, however. An employee who has stayed legally in the Netherlands as an EU Blue Card holder for two years may apply for the status of ‘long-term resident as a non-EU member country national’. He must have resided legally and continuously within EU territory for five years and must comply with the other conditions for this purpose of stay.

Highly skilled migrants from outside of the EU

A highly skilled migrant is a migrant who comes to the Netherlands to be employed, and has a gross annual income of at least €47,565, or €34,881 if he/she is under thirty. This income requirement does not apply if the employee enters service for certain functions in an educational or research institution. For information on the specific functions to which this clause applies, you can inquire at the IND office for labour and highly skilled migrants. When a foreign national has been granted residence in the Netherlands as a highly skilled migrant, the employer of the highly skilled migrant is not required to be in possession of a work permit for that foreign national.

Professional soccer players, ministers of religion, teachers of religion and prostitutes are not eligible for a residency as highly skilled migrant.

Important!
The amounts stated above will be indexed every year as of 1 January.