English speaking vacancies in Holland: Vacancy in The Netherlands: Reservations Representative at Eurail

Tuesday 20 January 2015

Vacancy in The Netherlands: Reservations Representative at Eurail - Utrecht

Are you service-minded, flexible, independent and organized? Do you feel at home in an international environment? Then apply for:

Reservations Representative
Utrecht

Who is Eurail.com?

Eurail.com is a fast growing e-commerce company based in the Netherlands. We sell rail passes to travelers who want to discover Europe the best way possible: by train. We sell the Interrail pass to European residents and the Eurail pass to non-European residents. We have a global reach with customers from every country imaginable ordering their pass from us. Our main market is the US, UK, Canada and Down Under. But we also have many customers from South-America, Asia and Europe.

Eurail.com offers the best of both worlds: We are in the top largest Internet companies in the Netherlands with an estimated annual turnover of over €75 million. At the same time we are a small company in terms of our team; we’re currently 70 people at the headquarters and a lot of temporary employees. Eurail.com is owned by 32 European railway and boat companies.

Job purpose

From our headquarters in Utrecht we are offering train reservations to our customers. For this service we are looking for reservations representatives.

In this role you will be responsible for booking train reservations.

We are looking for people who enjoy assisting our customers and help them making their European train journey go as smoothly as possible. Are you proactive, enthusiastic and do you know your languages, then we’re looking for you.

Key tasks and responsibilities

    Making train reservations;
    Customer contact by email and phone;
    Administrative work;
    Optimizing workflow: recommending improvements to procedures;
    Teamwork.

Who are we looking for?

        You are available to work for 16-40 hours per week from mid March until August 1 st 2015;
        Your English is perfect, both spoken and written;
        Spanish and Dutch language skills, both spoken and written, is a plus;
        You have affinity with computers and experience with Word, Outlook, Excel;
        You quickly get acquainted with new systems;
        You have an EU passport or a permit to work in the Netherlands;
        You live in Utrecht or nearby Utrecht.

Competences

    You work independently and proactively;
    You are accurate, with a keen eye for detail;
    You have a sense of humor and team spirit;
    You are a strong communicator, both written and spoken;
    You are looking for a service-focused job in a young, compact organization;
    You have a flexible attitude towards work schedules;
    You surprise customers with your perfect preparation: you engage and anticipate customers’ needs.

What do we offer?

    Product and engagement trainings;
    A young, growing organization;
    The opportunity to contribute to our company achievements in a concrete and directly visible way;
    A truly international environment;
    A €10,- gross hourly wage; no travel expenses;
    Due to the seasonal character of our products, the workload varies per week. This means that work schedules also change.

Interested?

Do you recognize yourself in this vacancy and do you also have relevant experience? Email us your CV and cover letter in English. Applications can be sent before January 31 2015 to: jobs@eurail.com , Attn. Recruiter Claudia Hagenaars, mentioning the vacancy Reservations Representative. Qualified candidates will be invited to do an at home language test and potentially a recruitment day. Recruitment days will be held on February 19 th 2015 and February 26 th 2015. You must be available on one of these 2 days if you’re interested in this vacancy.

Questions?

Questions about this vacancy can be sent to jobs@eurail.com . You will be contacted soon.

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Introduction of the ‘European Blue Card’

As from 19 June 2011 the Netherlands has a new purpose of stay: the European Blue Card. The European Blue Card is a separate purpose of stay in addition to the existing National Highly Skilled Migrant Programme. The EU Blue Card Council Directive is intended for highly skilled foreign nationals who do not have EU, EEA or Swiss nationality, and who wish to work in one of the member states of the EU. The Directive is also meant to make it easier to settle in another EU member state. A residence permit will always be required in that other member state, however. To obtain this residence permit the employee must comply with the conditions applicable in that member state.

The conditions for residence in the Netherlands as an EU Blue Card holder are stricter than those for residence as a Highly Skilled Migrant. The employee must have a contract for highly qualified employment for at least one year, earning at least EUR 60,000 gross (in 2011). The employee must have completed a course of higher education lasting at least three years. The employee must prove this by having his diploma assessed by Nuffic. For a regulated profession, a competent authority will take decisions about the admission to that profession.

Advantages
One of the advantages of the EU Blue Card is that it is easier for an EU Blue Card holder and his family members to settle in another EU member state at a later date. After eighteen months foreign nationals who have an EU Blue Card are exempted from the provisional residence permit (MVV) requirement, if they want to work in another EU member State. In this second member state the employee must submit an application for a residence permit as a holder of an EU Blue Card. Each member state may implement the directive in slightly different ways. If someone holds a Blue Card in the Netherlands, this does not mean that the requirements are also met in other member states.

Another advantage is that after having stayed lawfully with the EU Blue Card holder in the Netherlands for two years, the family members may apply for a residence permit for ‘continued residence’. For other purposes of stay this is only possible after having stayed lawfully in the Netherlands for three years. The family members must have resided legally and continuously within the territory of an EU member state for at least five years, however. An employee who has stayed legally in the Netherlands as an EU Blue Card holder for two years may apply for the status of ‘long-term resident as a non-EU member country national’. He must have resided legally and continuously within EU territory for five years and must comply with the other conditions for this purpose of stay.

Highly skilled migrants from outside of the EU

A highly skilled migrant is a migrant who comes to the Netherlands to be employed, and has a gross annual income of at least €47,565, or €34,881 if he/she is under thirty. This income requirement does not apply if the employee enters service for certain functions in an educational or research institution. For information on the specific functions to which this clause applies, you can inquire at the IND office for labour and highly skilled migrants. When a foreign national has been granted residence in the Netherlands as a highly skilled migrant, the employer of the highly skilled migrant is not required to be in possession of a work permit for that foreign national.

Professional soccer players, ministers of religion, teachers of religion and prostitutes are not eligible for a residency as highly skilled migrant.

Important!
The amounts stated above will be indexed every year as of 1 January.