arvato Benelux B.V. - CSR Technical Support

Related to the ongoing growth ambitions and professionalization of our organization we would like to get in touch with highly-motivated and enthusiastic new colleagues wanting to strive after optimal customer services in their role as a:

CSR Technical Support M/F
Location Venlo
30- 36 hours per week

You would be working for the world wide renowned company that is a leader in digital imaging products, developed to enrich communication simplify complex tasks and helps to reach the customer creative goals.

Start date: As soon as possible

The Customer Service Representative (CSR) will be responsible for the answering and processing of questions and responses from our clients (B2B and/or B2C). The client is the central point of attention for our customer and we strive after delivering optimal customer services and 100% customer satisfaction.

As a CSR you will be first point of contact with clients delivering customer service and answering questions concerning:

• Answers on frequently asked questions.
• Driver - and software downloads, so that the customer profits of the newest functions for hid/her digital products.
• Firmware-updates repairing and service information questions.
• Information on obtaining an user-manual for the clients product


Daily Duties:
• Handle queries from clients received via email and phone independently and responsibly in a correct and speedy manner
• Inform and advise clients on all subjects related to hardware and software issues, the products, promotions and services from the customer
• Diagnose and solve the possible problem
• Accurately logging data and cases, summarizing information, processing data and coordinating data in the available client systems ensuring accurate reports and client cases
• Responsible for quality and quantity of own work, consult with direct manager when problems arise
• Collecting, keeping updated and signaling possible shortcomings and difficulties concerning the contact registration and knowledge data base and give information on these subjects to the direct manager
• Positive contribution to a good work atmosphere within the team, active role in operational discussions on progress and signaling options for improvement to enhance overall quality and cooperation
• Being able to analyze queries to find best possible solution for the client




Your qualities:
• MBO level of education
• Experience in a service environment, customer services and preferable in a technical support role
• Experience or proven affinity with computing, IT and Client software
• Excellent verbal and written communication skills in fluent French and English in order to be able to handle calls and emails
• Commercial skills are a plus
• Administrative experience, typing skills and being able to process data in IT systems
• Clear and friendly telephone voice
• Client oriented, service oriented and a positive attitude
• Striving after best possible solution
• Good communication and social skills
• Team player
• Independent and pro-active
• Driven, enthusiast, positive work attitude
• Analytical and structured worker
• Flexibly available from Monday to Friday between 8.00 and 19.00 o’clock
• Prepared to work weekend if this incidentally occurs
• Fulltime available during the whole training period

An assessment is part of the selection procedure, as well as a reference check.

Who is arvato?
Outsourcing partner arvato Benelux B.V. is an authoritative service provider of effective and complete solutions in Customer Services, Credit Management Services, Marketing & Data Services and International Supply Chain Management for markets in and outside Europe. In the Netherlands arvato services has branches in Abcoude, Amstelveen, Venlo and Venray and currently has 500 employees.

arvato Benelux B.V. is a division of Arvato AF, the media service provider of Bertelsmann AG. Renowned Bertelsmann companies in the Netherlands are e.g. RTL Nederland (TV stations RTL 4,5,7, and 8, Radio 538) and Publisher G+J (Magazines National Geographic, Quest and Glamour).

For more information, please visit our website: www.arvato.nl

What can we offer?
We offer you an interesting job in a fast-growing and inspiring organisation. We offer a competitive salary and travel reimbursement. You will start with a 3 week training program. You will be trained in customer products, application, software and hardware. Goal is to be a partner to our clients delivering optimal services.

Are you interested?
Send your application letter together with your resume to the attention of arvato Benelux, B.V., Department HR, Newtonweg 10, 5928 PN Venlo, The Netherlands or e-mail to jobs@arvato.nl.

Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in the Netherlands may apply.

Source:  http://www.toplanguagejobs.nl/job/1777681/CSR-Technical-Support

Global Lean Engineer (m/f)

ref. 8299 online sinds 25/11/2011 tot 06/01/2012



FUNCTIEOMSCHRIJVING

Through a revolutionary business model supported by patented and proprietary technologies, Vistaprint does what no one else can. We deliver high-quality printed products in low volumes for a great price. It is our goal to astound customers by giving them the easiest way to make an impression for less. Our customers are both small businesses and consumers - essentially anyone who needs high-quality, low-volume printing or easy-to-use electronic services, at a great value. Over the years, our customers have come to trust us because of our low prices, convenient online ordering and high-quality products.

Our products range from business cards, brochures and postcards to invitations, note pads and thank you notes. Vistaprint also provides online services and solutions, such as Email Marketing, Websites and Postcard Marketing.

As part of our globally growing organization, we are looking for a

Global Lean Engineer (m/f)

In this position, you support and facilitate our Production System, which is based on Lean and Six Sigma terminologies and tools. The ability to challenge, coach and train management as well as engineering and operations is essential in this role. Additionally, you have the drive and enthusiasm to motivate and encourage employees of all levels.

Responsibilities:
· Facilitator, Coach or Supporter on global and local projects
· Support plant Lean Departments mainly in Holland but also in Canada and Australia on prioritizing and best practice approaches
· Training in and updating of our production system toolbox
· Monitor and coach on progress initiatives and plans
· Implement and maintain our training academy
· Teach and train others on Production System concepts though an "Academy" approach of learning-throughdoing (training combined with hands-on improvement)
· Drive and support benchmarking on production development and improvements
· Define best practice on a global level and guide alignment of major processes


Requirements:
· Degree in Engineering or related field or foreign degree equivalent; plus 5 years of experience in production system associated work or processes, preferably in a manufacturing environment
· Deep expertise in Lean Manufacturing with strong practical experience implementing Lean concepts
· Strong communication and visualization skills with an ability to inspire others
· Ability to travel up to 20 - 40% of working time
· Dynamic and goal oriented personality with focus on processes and approaches
· Self-starter with the ability to multitask
· Work well independently or in cross-functional teams
· Fluency in English; Dutch and/or German would be advantageous

Suitable candidates must be eligible to live and work in the Netherlands, as your work place will be in Venlo (close to the German border).


Interested candidates send their résumé via the link below to Ms Nicole Kunz (copy and paste the link to your browser):

http://vistaprint.heeft-vacatures.nl/G/8299/V29/solliciteren

Or use the URL below at 'Reageer op deze baan'.

Or sent your application to:
Vistaprint Schweiz GmH
atn. Ms Nicole Kunz
Brunngasse 6
CH-8401 Winterthur
phone +41 (52) 560 01 00

See: http://www.vkbanen.nl/detail_baan/4856424_global-lean-engineer-mf_venlo.jsp

Inventory Controlling Professional (bachelor degree in economics)

Group Business Control (15 m/f) is responsible for management planning and control for the whole Océ Group. The department supports senior management via analysis and management information towards both the Board of Executive Directors of Océ NV as well as to Canon Inc. As such, Group Business Control is responsible for Strategic Planning, Budgeting, Forecasting, Performance Management, Investment Control, Cash & Asset Control, HQ departments Control, Management Compensation, analyzing financial results of the Group and controlling of strategic projects. Based at the HQ in Venlo, we are looking for an

Inventory Controlling Professional

Job description You actively participate in the creation of the new Cash & Asset Control group (3 FTE). Within this group you focus on further improvement of the inventory control and increasing the inventory turns. Your work results in better inventory levels and frees up cash. Your scope is global.

You will have four main work areas:
1. Support the inventory level target and budget setting.
2. Monthly forecast, report and analyze actual inventory levels.
3. Monitor and assess the design of inventory control processes including the IT (SAP) impact and harmonization of processes across the Océ group.
4. Provide financial support to other inventory and cash flow related projects.

Job setting and requirementsYou will work closely together with the management team of the Global Logistics Organization. In addition you are in frequent contact with the Logistics Managers and Controllers in the Océ operating companies, Corporate Supply Centers and Strategic Business Units. Therefore, to be successful, you enjoy wielding and nurturing a broad  network of financial and logistical colleagues that spans the Océ group.

Within your network, you raise pressing matters and take the lead when it comes to actually realizing actions that have been agreed upon. You are able to communicate a complex story effectively to a specific person or group without the use of jargon.

Your analyses combine financial and logistical expertise gathered via a Bachelor degree in Economics and about 3 years experience. You have the analytical skills to make in depth reports and analyses. SAP, Excel and Powerpoint are obviously your most favorite tools. You preferably have experience in a logistics environment or are willing to expand your F&A into logistics.

What do we have to offer? A challenging position in an international environment with outstanding career possibilities. It is understood that Océ has excellent compensations.

Interested?
Please apply as soon as possible via the apply button below. For further information, please contact Stephan Wouters, Acting Controller GLO, Global Logistics Organization, tel.             +31 (0)77 359 2141      

See: http://www.oce.nl/jobs/default.aspx

Native or near Native English speakers wanted for customer service (exp 4 nov)

Related to the ongoing growth ambitions and professionalization of our organization we would like to get in touch with highly-motivated and enthusiastic new colleagues wanting to strive after optimal customer services in their role as a:

CSR Technical Support M/F
The Customer Service Representative (CSR) will be responsible for the answering and processing of questions and responses from our clients(B2B and B2C). The client is the central point of attention for our Customer and we strive after delivering optimal customer services and 100% customer satisfaction.

As a CSR you will be first point of contact with clients delivering customer service and answering questions concerning:

- Answers on frequently asked questions.
- Driver - and software downloads, so that the customer profits of the newest functions for his/her digital products.
- Firmware-updates repairings and service information questions.
- Information on obtaining an user-manual for the clients product

Before : 04 november 2011
Jobnumber : 1406051
Location : VENLO
Hours : 32 - 40

Your qualities:
- MBO level of education
- Experience in a service environment, customer services and preferable in a technical support role
- Experience or proven affinity with computing, IT and Client software
- Excellent verbal and written communication skills in fluent English in order to be able to handle calls and emails
- Dutch language skills are a plus
- Commercial skills are a plus
- Administrative experience, typing skills and being able to process data in IT systems
- Clear and friendly telephone voice
- Client oriented, service oriented and a positive attitude
- Striving after best possible solution
- Good communication and social skills
- Team player
- Independent and pro-active
- Driven, enthusiast, positive work attitude
- Analytical and structured worker
- Flexibly available from Monday to Friday between 8.00 and 18.00 o'clock
- Prepared to work weekend if this incidentally occurs
- Fulltime available during the whole training period

More info:
077-3548031
venlo.185@manpower.nl


Manpower
Picardie 11
5911BW VENLO
http://www.manpower.nl


Source: werk.nl