English speaking vacancies in Holland: arvato Benelux B.V.

Tuesday 28 February 2012

arvato Benelux B.V. - CSR Technical Support

Related to the ongoing growth ambitions and professionalization of our organization we would like to get in touch with highly-motivated and enthusiastic new colleagues wanting to strive after optimal customer services in their role as a:

CSR Technical Support M/F
Location Venlo
30- 36 hours per week

You would be working for the world wide renowned company that is a leader in digital imaging products, developed to enrich communication simplify complex tasks and helps to reach the customer creative goals.

Start date: As soon as possible

The Customer Service Representative (CSR) will be responsible for the answering and processing of questions and responses from our clients (B2B and/or B2C). The client is the central point of attention for our customer and we strive after delivering optimal customer services and 100% customer satisfaction.

As a CSR you will be first point of contact with clients delivering customer service and answering questions concerning:

• Answers on frequently asked questions.
• Driver - and software downloads, so that the customer profits of the newest functions for hid/her digital products.
• Firmware-updates repairing and service information questions.
• Information on obtaining an user-manual for the clients product

Daily Duties:
• Handle queries from clients received via email and phone independently and responsibly in a correct and speedy manner
• Inform and advise clients on all subjects related to hardware and software issues, the products, promotions and services from the customer
• Diagnose and solve the possible problem
• Accurately logging data and cases, summarizing information, processing data and coordinating data in the available client systems ensuring accurate reports and client cases
• Responsible for quality and quantity of own work, consult with direct manager when problems arise
• Collecting, keeping updated and signaling possible shortcomings and difficulties concerning the contact registration and knowledge data base and give information on these subjects to the direct manager
• Positive contribution to a good work atmosphere within the team, active role in operational discussions on progress and signaling options for improvement to enhance overall quality and cooperation
• Being able to analyze queries to find best possible solution for the client

Your qualities:
• MBO level of education
• Experience in a service environment, customer services and preferable in a technical support role
• Experience or proven affinity with computing, IT and Client software
• Excellent verbal and written communication skills in fluent French and English in order to be able to handle calls and emails
• Commercial skills are a plus
• Administrative experience, typing skills and being able to process data in IT systems
• Clear and friendly telephone voice
• Client oriented, service oriented and a positive attitude
• Striving after best possible solution
• Good communication and social skills
• Team player
• Independent and pro-active
• Driven, enthusiast, positive work attitude
• Analytical and structured worker
• Flexibly available from Monday to Friday between 8.00 and 19.00 o’clock
• Prepared to work weekend if this incidentally occurs
• Fulltime available during the whole training period

An assessment is part of the selection procedure, as well as a reference check.

Who is arvato?
Outsourcing partner arvato Benelux B.V. is an authoritative service provider of effective and complete solutions in Customer Services, Credit Management Services, Marketing & Data Services and International Supply Chain Management for markets in and outside Europe. In the Netherlands arvato services has branches in Abcoude, Amstelveen, Venlo and Venray and currently has 500 employees.

arvato Benelux B.V. is a division of Arvato AF, the media service provider of Bertelsmann AG. Renowned Bertelsmann companies in the Netherlands are e.g. RTL Nederland (TV stations RTL 4,5,7, and 8, Radio 538) and Publisher G+J (Magazines National Geographic, Quest and Glamour).

For more information, please visit our website: www.arvato.nl

What can we offer?
We offer you an interesting job in a fast-growing and inspiring organisation. We offer a competitive salary and travel reimbursement. You will start with a 3 week training program. You will be trained in customer products, application, software and hardware. Goal is to be a partner to our clients delivering optimal services.

Are you interested?
Send your application letter together with your resume to the attention of arvato Benelux, B.V., Department HR, Newtonweg 10, 5928 PN Venlo, The Netherlands or e-mail to jobs@arvato.nl.

Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in the Netherlands may apply.

Source: http://www.toplanguagejobs.nl/job/1777681/CSR-Technical-Support

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Introduction of the ‘European Blue Card’

As from 19 June 2011 the Netherlands has a new purpose of stay: the European Blue Card. The European Blue Card is a separate purpose of stay in addition to the existing National Highly Skilled Migrant Programme. The EU Blue Card Council Directive is intended for highly skilled foreign nationals who do not have EU, EEA or Swiss nationality, and who wish to work in one of the member states of the EU. The Directive is also meant to make it easier to settle in another EU member state. A residence permit will always be required in that other member state, however. To obtain this residence permit the employee must comply with the conditions applicable in that member state.

The conditions for residence in the Netherlands as an EU Blue Card holder are stricter than those for residence as a Highly Skilled Migrant. The employee must have a contract for highly qualified employment for at least one year, earning at least EUR 60,000 gross (in 2011). The employee must have completed a course of higher education lasting at least three years. The employee must prove this by having his diploma assessed by Nuffic. For a regulated profession, a competent authority will take decisions about the admission to that profession.

Advantages
One of the advantages of the EU Blue Card is that it is easier for an EU Blue Card holder and his family members to settle in another EU member state at a later date. After eighteen months foreign nationals who have an EU Blue Card are exempted from the provisional residence permit (MVV) requirement, if they want to work in another EU member State. In this second member state the employee must submit an application for a residence permit as a holder of an EU Blue Card. Each member state may implement the directive in slightly different ways. If someone holds a Blue Card in the Netherlands, this does not mean that the requirements are also met in other member states.

Another advantage is that after having stayed lawfully with the EU Blue Card holder in the Netherlands for two years, the family members may apply for a residence permit for ‘continued residence’. For other purposes of stay this is only possible after having stayed lawfully in the Netherlands for three years. The family members must have resided legally and continuously within the territory of an EU member state for at least five years, however. An employee who has stayed legally in the Netherlands as an EU Blue Card holder for two years may apply for the status of ‘long-term resident as a non-EU member country national’. He must have resided legally and continuously within EU territory for five years and must comply with the other conditions for this purpose of stay.

Highly skilled migrants from outside of the EU

A highly skilled migrant is a migrant who comes to the Netherlands to be employed, and has a gross annual income of at least €47,565, or €34,881 if he/she is under thirty. This income requirement does not apply if the employee enters service for certain functions in an educational or research institution. For information on the specific functions to which this clause applies, you can inquire at the IND office for labour and highly skilled migrants. When a foreign national has been granted residence in the Netherlands as a highly skilled migrant, the employer of the highly skilled migrant is not required to be in possession of a work permit for that foreign national.

Professional soccer players, ministers of religion, teachers of religion and prostitutes are not eligible for a residency as highly skilled migrant.

Important!
The amounts stated above will be indexed every year as of 1 January.