Related to the ongoing growth ambitions and professionalization of our organization we would like to get in touch with highly-motivated and enthusiastic new colleagues wanting to strive after optimal customer services in their role as a:
CSR Technical Support M/F
Location Venlo
30- 36 hours per week
You would be working for the world wide renowned company that is a leader in digital imaging products, developed to enrich communication simplify complex tasks and helps to reach the customer creative goals.
Start date: As soon as possible
The Customer Service Representative (CSR) will be responsible for the answering and processing of questions and responses from our clients (B2B and/or B2C). The client is the central point of attention for our customer and we strive after delivering optimal customer services and 100% customer satisfaction.
As a CSR you will be first point of contact with clients delivering customer service and answering questions concerning:
• Answers on frequently asked questions.
• Driver - and software downloads, so that the customer profits of the newest functions for hid/her digital products.
• Firmware-updates repairing and service information questions.
• Information on obtaining an user-manual for the clients product
Daily Duties:
• Handle queries from clients received via email and phone independently and responsibly in a correct and speedy manner
• Inform and advise clients on all subjects related to hardware and software issues, the products, promotions and services from the customer
• Diagnose and solve the possible problem
• Accurately logging data and cases, summarizing information, processing data and coordinating data in the available client systems ensuring accurate reports and client cases
• Responsible for quality and quantity of own work, consult with direct manager when problems arise
• Collecting, keeping updated and signaling possible shortcomings and difficulties concerning the contact registration and knowledge data base and give information on these subjects to the direct manager
• Positive contribution to a good work atmosphere within the team, active role in operational discussions on progress and signaling options for improvement to enhance overall quality and cooperation
• Being able to analyze queries to find best possible solution for the client
Your qualities:
• MBO level of education
• Experience in a service environment, customer services and preferable in a technical support role
• Experience or proven affinity with computing, IT and Client software
• Excellent verbal and written communication skills in fluent French and English in order to be able to handle calls and emails
• Commercial skills are a plus
• Administrative experience, typing skills and being able to process data in IT systems
• Clear and friendly telephone voice
• Client oriented, service oriented and a positive attitude
• Striving after best possible solution
• Good communication and social skills
• Team player
• Independent and pro-active
• Driven, enthusiast, positive work attitude
• Analytical and structured worker
• Flexibly available from Monday to Friday between 8.00 and 19.00 o’clock
• Prepared to work weekend if this incidentally occurs
• Fulltime available during the whole training period
An assessment is part of the selection procedure, as well as a reference check.
Who is arvato?
Outsourcing partner arvato Benelux B.V. is an authoritative service provider of effective and complete solutions in Customer Services, Credit Management Services, Marketing & Data Services and International Supply Chain Management for markets in and outside Europe. In the Netherlands arvato services has branches in Abcoude, Amstelveen, Venlo and Venray and currently has 500 employees.
arvato Benelux B.V. is a division of Arvato AF, the media service provider of Bertelsmann AG. Renowned Bertelsmann companies in the Netherlands are e.g. RTL Nederland (TV stations RTL 4,5,7, and 8, Radio 538) and Publisher G+J (Magazines National Geographic, Quest and Glamour).
For more information, please visit our website: www.arvato.nl
What can we offer?
We offer you an interesting job in a fast-growing and inspiring organisation. We offer a competitive salary and travel reimbursement. You will start with a 3 week training program. You will be trained in customer products, application, software and hardware. Goal is to be a partner to our clients delivering optimal services.
Are you interested?
Send your application letter together with your resume to the attention of arvato Benelux, B.V., Department HR, Newtonweg 10, 5928 PN Venlo, The Netherlands or e-mail to jobs@arvato.nl.
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in the Netherlands may apply.
Source: http://www.toplanguagejobs.nl/job/1777681/CSR-Technical-Support
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