English speaking vacancies in Holland: Vacancy Game House Eindhoven: NATIVE ENGLISH SPEAKING CUSTOMER SUPPORT AGENT (FULL-TIME)

Tuesday 12 May 2015

Vacancy Game House Eindhoven: NATIVE ENGLISH SPEAKING CUSTOMER SUPPORT AGENT (FULL-TIME)

Native English Customer Support agent
GameHouse - Eindhoven

Are you service-oriented, a true troubleshooter and a team player? And are you interested in casual games? Then we would love to meet you!
We are currently looking for a:
NATIVE ENGLISH SPEAKING CUSTOMER SUPPORT AGENT (FULL-TIME)
In a small, agile, flexible and companionable team you will be working together to help and answer our players by e-mail. This includes price and game inquiries, questions regarding subscriptions, technical questions, etc. We currently do not offer telephone support and you will be dealing with customers solely via e-mail.
Main tasks Customer Support Agent:

Answering e-mails from customers
Follow up on 2nd level support
Implementing improvements and updates, i.e. new FAQ items
Web care; checking reviews for our own website and maintaining our Facebook pages, etc.
Escalating and chasing of issues

Your profile:
The ideal candidate for this position combines a passion for results, ideas and customer care. You are a native English speaker and have an understanding of computers/systems. Knowledge of other languages, especially French, German or Spanish, is a big plus. And of course, you love casual gaming!
Requirements:

Relevant education: MBO or HBO level
Minimum of 3 years job experience
Fluent written English. Any additional languages (French, German, Spanish, Dutch, Italian, Swedish) are a plus.
Customer support and service oriented
Attentive towards what you read and answer
Strong problem solving abilities
Exceptional communicator and good team worker
An eye for improving processes and customer experience

Are you interested to start working for the world leader of online games? Send an e-mail with your CV and motivation letter to Irma van den Akker.
Vereiste ervaring:

Customer Support: 2 jaar

http://www.indeed.nl/cmp/GameHouse/jobs/Native-English-Customer-Support-Agent-2530d93f3070e412

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Introduction of the ‘European Blue Card’

As from 19 June 2011 the Netherlands has a new purpose of stay: the European Blue Card. The European Blue Card is a separate purpose of stay in addition to the existing National Highly Skilled Migrant Programme. The EU Blue Card Council Directive is intended for highly skilled foreign nationals who do not have EU, EEA or Swiss nationality, and who wish to work in one of the member states of the EU. The Directive is also meant to make it easier to settle in another EU member state. A residence permit will always be required in that other member state, however. To obtain this residence permit the employee must comply with the conditions applicable in that member state.

The conditions for residence in the Netherlands as an EU Blue Card holder are stricter than those for residence as a Highly Skilled Migrant. The employee must have a contract for highly qualified employment for at least one year, earning at least EUR 60,000 gross (in 2011). The employee must have completed a course of higher education lasting at least three years. The employee must prove this by having his diploma assessed by Nuffic. For a regulated profession, a competent authority will take decisions about the admission to that profession.

Advantages
One of the advantages of the EU Blue Card is that it is easier for an EU Blue Card holder and his family members to settle in another EU member state at a later date. After eighteen months foreign nationals who have an EU Blue Card are exempted from the provisional residence permit (MVV) requirement, if they want to work in another EU member State. In this second member state the employee must submit an application for a residence permit as a holder of an EU Blue Card. Each member state may implement the directive in slightly different ways. If someone holds a Blue Card in the Netherlands, this does not mean that the requirements are also met in other member states.

Another advantage is that after having stayed lawfully with the EU Blue Card holder in the Netherlands for two years, the family members may apply for a residence permit for ‘continued residence’. For other purposes of stay this is only possible after having stayed lawfully in the Netherlands for three years. The family members must have resided legally and continuously within the territory of an EU member state for at least five years, however. An employee who has stayed legally in the Netherlands as an EU Blue Card holder for two years may apply for the status of ‘long-term resident as a non-EU member country national’. He must have resided legally and continuously within EU territory for five years and must comply with the other conditions for this purpose of stay.

Highly skilled migrants from outside of the EU

A highly skilled migrant is a migrant who comes to the Netherlands to be employed, and has a gross annual income of at least €47,565, or €34,881 if he/she is under thirty. This income requirement does not apply if the employee enters service for certain functions in an educational or research institution. For information on the specific functions to which this clause applies, you can inquire at the IND office for labour and highly skilled migrants. When a foreign national has been granted residence in the Netherlands as a highly skilled migrant, the employer of the highly skilled migrant is not required to be in possession of a work permit for that foreign national.

Professional soccer players, ministers of religion, teachers of religion and prostitutes are not eligible for a residency as highly skilled migrant.

Important!
The amounts stated above will be indexed every year as of 1 January.