English speaking vacancies in Holland: VACANCY: Temporary Customer Service Representative speaking Italian and Spanish in Amersfoort (NL)

Tuesday 25 February 2014

VACANCY: Temporary Customer Service Representative speaking Italian and Spanish in Amersfoort (NL)

Temporary Customer Service Representative speaking Italian and Spanish_JK

Vacancy number 775713
Amersfoort reference 20140221-IOFT

company description

International company in the medical sector.

job description

cope of position

The employee in this position is responsible for providing exceptional customer service to our customers. The employee assists customers with any issue that may arise as a result of doing business with this company.

This position deals front line with customer and must always represent the company and our customer service philosophy with the utmost integrity.

Basic function

Responsible for receiving, monitoring and processing customer orders in a timely manner with emphasis on accuracy and professionalism.

Interface with other departments to ensure that customer’s service requests are processed in a timely manner.

Responsibilities

receives customer orders, service requests and customer complaints by phone, fax, mail or e-mail

performs clerical processing of orders and requests which includes record search, investigation of problems and complaints
interface with other departments to ensure that customer’s service requests are processed in a timely manner.
participates in training of new personnel.

provides customer with accurate information regarding our products and sales promotions, customer orders and our service guidelines (product returns / complaints)

gets familiar and adheres to company policies and procedures regarding order processing and complaint handling
complies with ISO procedures
Other responsibilities and duties may be assigned as needed.

requirements

Education / Experience

HBO/College level

Minimum 2 years of customer service experience in a comparable environment

Knowledge / Skills / Abilities

have or develop proficiency in both customer service and sales administration skills

strong communication skills (clear, intelligible verbal communication, probe for information) as communication with customers and sales representatives is often needed
ability to operate computer systems with accuracy and efficiency

have ability to prioritize

give attention to detail

basic knowledge of Excel and Word
ability to work independently

flexible and outgoing team player personality with conflict resolution skills

ability to adapt and implement new procedures as required to provide excellent customer service

Language skills

Excellent Italian and Spanish, as well as fluency in English

salary indication

Depending on the experience

selection procedure

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.

IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on http://www.undutchables.nl/mijn-profiel/inschrijven.html

Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.

We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Found originally here http://www.undutchables.nl/candidates/search-vacancies?detail=775713

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Introduction of the ‘European Blue Card’

As from 19 June 2011 the Netherlands has a new purpose of stay: the European Blue Card. The European Blue Card is a separate purpose of stay in addition to the existing National Highly Skilled Migrant Programme. The EU Blue Card Council Directive is intended for highly skilled foreign nationals who do not have EU, EEA or Swiss nationality, and who wish to work in one of the member states of the EU. The Directive is also meant to make it easier to settle in another EU member state. A residence permit will always be required in that other member state, however. To obtain this residence permit the employee must comply with the conditions applicable in that member state.

The conditions for residence in the Netherlands as an EU Blue Card holder are stricter than those for residence as a Highly Skilled Migrant. The employee must have a contract for highly qualified employment for at least one year, earning at least EUR 60,000 gross (in 2011). The employee must have completed a course of higher education lasting at least three years. The employee must prove this by having his diploma assessed by Nuffic. For a regulated profession, a competent authority will take decisions about the admission to that profession.

Advantages
One of the advantages of the EU Blue Card is that it is easier for an EU Blue Card holder and his family members to settle in another EU member state at a later date. After eighteen months foreign nationals who have an EU Blue Card are exempted from the provisional residence permit (MVV) requirement, if they want to work in another EU member State. In this second member state the employee must submit an application for a residence permit as a holder of an EU Blue Card. Each member state may implement the directive in slightly different ways. If someone holds a Blue Card in the Netherlands, this does not mean that the requirements are also met in other member states.

Another advantage is that after having stayed lawfully with the EU Blue Card holder in the Netherlands for two years, the family members may apply for a residence permit for ‘continued residence’. For other purposes of stay this is only possible after having stayed lawfully in the Netherlands for three years. The family members must have resided legally and continuously within the territory of an EU member state for at least five years, however. An employee who has stayed legally in the Netherlands as an EU Blue Card holder for two years may apply for the status of ‘long-term resident as a non-EU member country national’. He must have resided legally and continuously within EU territory for five years and must comply with the other conditions for this purpose of stay.

Highly skilled migrants from outside of the EU

A highly skilled migrant is a migrant who comes to the Netherlands to be employed, and has a gross annual income of at least €47,565, or €34,881 if he/she is under thirty. This income requirement does not apply if the employee enters service for certain functions in an educational or research institution. For information on the specific functions to which this clause applies, you can inquire at the IND office for labour and highly skilled migrants. When a foreign national has been granted residence in the Netherlands as a highly skilled migrant, the employer of the highly skilled migrant is not required to be in possession of a work permit for that foreign national.

Professional soccer players, ministers of religion, teachers of religion and prostitutes are not eligible for a residency as highly skilled migrant.

Important!
The amounts stated above will be indexed every year as of 1 January.