Thursday, 27 October 2011

Technical Writer (Backbase - Amsterdam)

The Job

Because of the growing number of products and customers Backbase is looking to add a Technical Writer to its R&D Team. The Technical Writer works alongside our other Technical Writers to write, edit and harmonize all of our technical documentation and presentations. You must be able to demonstrate a flair for working with developers and architects to create accurate content. A growth path to team lead is possible given proven track record and leadership.

As Technical Writer you will report to the Vice President of Products.

Your profile

The perfect candidate for this position will match the following profile:

3+ years working as a Technical Writer.
Experience with creating technical presentations.
Excellent didactic and conceptual thinking skills.
Native English speaker/writer.
Proven thorough understanding of software and web technologies.
Good presentation skills.
Substantial experience in writing copy for technology-focused organizations.

> 10 jaar, 5-10 jaar, 3-5 jaar

At Backbase we believe in the power of customer experience. Most financial and large enterprise portals are outdated and can't focus on the customer. That's why it's our goal to help bring financials and their customers closer together to interact any time, any place and anywhere.

Working for Backbase you will see how we use the latest technologies to create next generation portal software and to deliver powerful Bank and Web 2.0 e-business functionalities so companies can increase revenue and acquire and retain customers.

To strengthen our Research and Development Team we are currently looking for an experienced Technical Writer who can provide product documentation and other knowledge transfer materials. We create a broad set of materials to instruct and inform users about our products. Materials include, but are not limited to: basic documentation, online documentation, knowledge-transfer presentations and demonstrations.

As a Technical Writer, you will be expected to define and own the writing style for the R&D Team, providing guidance where needed. In cooperation with Product Management you will delineate the set of deliverables. A self-supporting attitude is required. Useful insights about how to best provide leading documentation and information to users is a plus.

Global 2000 financials, such as AIG, ABN Amro, Al Rajhi Bank, Bank of America, Barclays, Deutsche Bank, ING, UBS and Visa use Backbase solutions to improve their online customer interactions, and maximize online customer experience for retention and conversion.

The offer

As Technical Writer, Backbase will provide you with excellent company benefits including:

Market rate salary (depending on experience).
25 holidays (based upon a 40 hour work week).
Contributory pension scheme.
Free lunch.
International career opportunities (USA).
Our process

The first interview is with Recruitment and the VP Products. Following a positive first interview, an assignment is given to the candidate. An in-depth evaluation and discussion of the assignment constitutes a next interview. If this is positive, a final interview with the CTO and VP Products will take place.

For questions about the process or more information about this position please contact Backbase Recruitment.

More info and application here:

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