Thursday, 27 October 2011

Native or near Native English speakers wanted for customer service (exp 4 nov)

Related to the ongoing growth ambitions and professionalization of our organization we would like to get in touch with highly-motivated and enthusiastic new colleagues wanting to strive after optimal customer services in their role as a:

CSR Technical Support M/F
The Customer Service Representative (CSR) will be responsible for the answering and processing of questions and responses from our clients(B2B and B2C). The client is the central point of attention for our Customer and we strive after delivering optimal customer services and 100% customer satisfaction.

As a CSR you will be first point of contact with clients delivering customer service and answering questions concerning:

- Answers on frequently asked questions.
- Driver - and software downloads, so that the customer profits of the newest functions for his/her digital products.
- Firmware-updates repairings and service information questions.
- Information on obtaining an user-manual for the clients product

Before : 04 november 2011
Jobnumber : 1406051
Location : VENLO
Hours : 32 - 40

Your qualities:
- MBO level of education
- Experience in a service environment, customer services and preferable in a technical support role
- Experience or proven affinity with computing, IT and Client software
- Excellent verbal and written communication skills in fluent English in order to be able to handle calls and emails
- Dutch language skills are a plus
- Commercial skills are a plus
- Administrative experience, typing skills and being able to process data in IT systems
- Clear and friendly telephone voice
- Client oriented, service oriented and a positive attitude
- Striving after best possible solution
- Good communication and social skills
- Team player
- Independent and pro-active
- Driven, enthusiast, positive work attitude
- Analytical and structured worker
- Flexibly available from Monday to Friday between 8.00 and 18.00 o'clock
- Prepared to work weekend if this incidentally occurs
- Fulltime available during the whole training period

More info:

Picardie 11


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